Returns & Exchanges

At Hentley Farm, we strive for excellence in every bottle and gourmet product we deliver. If your order is damaged, faulty, or does not meet our premium quality standards, we are committed to providing a seamless resolution through a replacement or refund.

Return Process

• 1.
  Contact Support

  Notify our cellar door team within 7 days of receiving your order by emailing details and your order number to our customer service department.

• 2.
  Provide Evidence

  For items damaged during transit or quality concerns, please include clear photographs of the packaging and product labels to help us assess the issue.

• 3.
  Return Authorization

  Once your claim is reviewed, we will provide a return shipping label and instructions for returning the remaining product in its original packaging.

• 4.
  Resolution

  After receiving and verifying the returned items, we will process your full refund or dispatch a replacement shipment within 3-5 business days.