Frequently Asked Questions
Everything you need to know about our premium wines and farm-to-table delivery.
How should I store my Hentley Farm wines upon arrival?
To maintain the integrity of our wines, store bottles in a cool, dark place with a consistent temperature, ideally between 12-15°C (54-59°F), and keep them away from direct sunlight.
What are your shipping rates and delivery times?
We offer flat-rate shipping across Australia. Metro deliveries typically arrive within 3-5 business days, while regional areas may take 7-10 business days. International shipping is calculated at checkout.
Do you offer a guarantee on your products?
Yes, we stand by the quality of our estate-grown wines. If you receive a bottle that is corked or damaged during transit, please contact our cellar door team within 14 days for a replacement or refund.
Can I include a personalized gift message with my order?
Absolutely. During the checkout process, you will find a 'Gift Message' field where you can enter a custom note that we will print and include in the package at no extra cost.
How can I join the Hentley Farm Wine Club?
You can join our Member Circle via the 'Club' page on our website. Members receive exclusive discounts, priority access to limited releases, and invitations to private tasting events.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.